Stonewater  Skin & Laser Policys 

Services
Stonewater reserves the right to refuse service to anyone.  

We do not offer refunds on services or packages but if you have concerns about the service you received, we want to know about it immediately.  Your continual feedback is critical to improving our services.  In most cases we are able to address any problems you encounter.   

Products 

We aim to provide you with best product available, customized to fit your skin type.  An exchange or credit is offered within 30 days on select product only.  Please let us know if you are not getting the results you are looking for and we will make the adjustments needed to get you there. 

Cancellations 

If you need to cancel or reschedule an appointment, we require a 24 hour notice.  All cancellations with less than 24 hours notice will result in a $25 fee to be paid at your next appointment.  This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. 

*We provide reminder phone calls 24-48 hours in advance.  This is a courtesy call only and should not be relied upon.  Guests are responsible for their appointments. 

Gift Certificates and Packages Purchased 

Gift certificates are good for services only unless otherwise noted. 

Packages or services purchased expire 1 year from date of purchase starting. 

Pricing 

Service and product pricing are subject to change without notice.